A little clarity, before your visit

Terms & conditions.

We want your time at Argana to feel calm from the moment you book. Here are the things to know before your visit, in one easy place. If anything is unclear, just get in touch — we're happy to help.

Your Health & Allergies

Tell Us First: You must let us know about any allergies, sensitive skin, medical conditions, injuries, or pregnancy before your treatment begins.
Allergy Reactions: We use high-quality, professional products. However, if you do not inform us of an allergy, or if an unexpected reaction happens, we cannot be held responsible.
Patch Tests: Some treatments require a quick patch test at least 24 hours before your visit. If you skip your patch test, we cannot perform the service, and your deposit will not be refunded.
Your Safety: Our staff have the right to decline or change a treatment if we feel it is unsafe for your health.

Deposits & Booking Confirmation

Deposit: A £10 deposit per person is required to secure any appointment.
Bank Reference: When sending your deposit, please use your full name as the payment reference so we can locate your transfer quickly.
WhatsApp Proof: Your appointment is not confirmed until you send us a screenshot of your bank transfer on WhatsApp and our team confirms it.
Time Slots: We hold your requested slot for a short time. If we do not receive payment proof promptly, the slot may be released to someone else.

Cancellations & Running Late

Notice Period: If you need to cancel or move your appointment, please let us know at least 24 hours in advance to keep your deposit.
Late Notice & No-Shows: Cancellations made with less than 24 hours notice, or missing your appointment without telling us, will result in losing your deposit.
Running Late: If you arrive late, your treatment time may be shortened so we do not keep the next client waiting. The full treatment price will still apply.

Payments at the Shop

Remaining Balance: The rest of your payment is due on the day of your appointment.
Payment Methods: We accept cash and direct bank transfer at standard prices. (Card payments are also accepted at the standard price).

Gift Vouchers

Payment in Full: Gift vouchers are issued once full payment has been received and verified.
No Cash Refunds: Vouchers cannot be swapped for cash or refunded once purchased.
Expiry: All vouchers are valid for 12 months from the date of purchase.
Lost Details: Please keep your voucher code safe. We cannot replace lost or stolen vouchers.

Belongings & Conduct

Personal Items: Please keep an eye on your personal belongings. We cannot take responsibility for lost or damaged personal items on the premises.
Respectful Environment: We maintain a polite and safe space. Rude, abusive, or inappropriate behavior will result in immediate cancellation of your service without a refund.